Depending on your specific employer or health plan, you may qualify to receive a free connected device—like a smart scale or blood pressure monitor—to give you and your care team additional context that support your health goals.
Want to check if you qualify? Follow the simple steps below to check your eligibility and request your device! For full coverage details, you can also view our guide on Checking Device Eligibility and Ordering in the App.
In this article:
- Step 1: Meet with Your Provider
- Step 2: Complete the Device Survey
- Step 3: Allow 24 Hours for System Verification
- Step 4: Order Your Withings Device
- Troubleshooting & FAQs
Step 1: Meet with Your Provider
Complete your initial virtual session in the Vida app. This gives you a great chance to get familiar with the program and discuss your personal health goals with your provider. If you haven't booked yet, you can easily schedule a session in the app.
Step 2: Complete the Device Survey
On your To-Do list on the Home screen, tap "Survey: Your Health Devices." Only check off devices you currently own and plan to use for the next 12 months. Leaving unowned devices unchecked lets our system know you might need one provided!
Note: Depending on your specific employer or health plan, you may also need to log recent blood pressure readings in the app to qualify for a blood pressure monitor.
Step 3: Allow 24 Hours for System Verification
Once your session and survey are finished, our system automatically verifies your eligibility based on your specific health plan criteria. Order forms do not appear immediately, so please give the system up to 24 hours to generate your form.
Step 4: Order Your Withings Device
If you are eligible for a device, an order form (“Order Your Smart Scale” or “Order Your Blood Pressure Monitor”) will pop up on your To-Do list within 24 hours. Here is how to complete it:
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Confirm your device request: Open the form and confirm that you want to receive the device by tapping "Yes."
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Enter your shipping address: Input where you'd like your device delivered.
IMPORTANT: Double-check your shipping address to ensure proper delivery!
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Submit your order: Tap “Complete Tool” to submit your order form.
You’ll be taken right back to your To-Do list on the Home screen. A green check mark will appear next to the form to confirm it’s complete!
Receive Your Device
Once submitted, device orders take up to 10 business days to arrive. We're excited to support you on your health journey!
Troubleshooting & FAQs
Why didn't an order form appear after 24 hours?
Order forms only generate if your specific health plan covers devices and you meet the health requirements for a device. If 24 hours have passed and no form appears, your current plan path does not include a Vida-provided device.
What if I made a mistake on my device survey?
If you accidentally checked that you already own a device you need, please contact Vida Support. We can help re-check your eligibility.
Can I connect a device I already own?
Yes! You can pair your own compatible devices at any time in the app by going to Settings > Devices.