General Assistance

Getting Started with Vida!

• Where can I download/update the app?
• Welcome to Vida
• How do I register with Vida?
• Device Requirements
• Introduction to the Vida Therapy Program
• What should I expect with my Vida Coach?

Vida Mobile App

Vida Web App

• Vida Web App Overview
• How to Schedule a Consult Using the Web App
• How to Accept a Video Consult using the Desktop Application
• I want to switch my coach via the desktop application
• Browsers you can accept video consults from
• I cannot reset my password on the desktop application

Device Support

Connecting Devices

• Connecting your Bluetooth Device to Vida
• Connecting your Devices using the Web App
• Connecting your Bluetooth Blood Pressure Cuff to Vida.
• Connecting your Omron Cuff with Vida
• Connecting your Accu-Chek Guide to Vida Health

Connecting 3rd Party Apps

• Connecting Apple Health with Vida
• Connecting Cohero BreatheSmart with Vida
• Connecting Garmin Connect with Vida
• Connecting iHealth with Vida
• Connecting LoseIt! with Vida
• Connecting Mistfit Wearables to Vida

In Network General Assistance

• How Do I Create A Patient Portal Account on Athena
• Paying a Bill or Balance through the Patient Portal
• What Updates Can I Make in my Athena Patient Portal
• Resetting Password on Athena Patient Portal
• In Network Therapy: How Much Will I Pay Out of Pocket

Internal KB - Device Troubleshooting

• Centene "On Demand" Members unable to get BGM supply refills from Biotel
• Capturing the console screen for CS troubleshooting