How to Share Your Lab Results, Medical Records, or Documents With Vida

This article explains how to share your medical documents and lab results with Vida. The fastest method is Automatic Record Sharing, or you can use Manual Upload to submit files yourself.

Processing Times: Automatic record retrieval typically takes 5–10 minutes. Manually uploaded documents take 24–72 business hours to process.

Quick Links:

1. Automatic Record Sharing (Recommended)
2. Manual Upload
   • Preparing Your Documents
   • Option A: Upload via Mobile App
   • Option B: Upload via Desktop Web Portal
   • Option C: Send via Fax

1. Automatic Record Sharing (Recommended)

Save time and skip the paperwork by turning on automatic record sharing. With your permission, Vida can securely retrieve recent labs and health records directly from your past healthcare providers.

Why turn on automatic sharing?

• Less repeat work: No need to track down old lab results or re-enter medical history.
• Full picture for your care team: Gives your care team immediate context to support you better.
• You’re in control: You choose what to share electronically and can change your mind at any time.

Option A: Turn on from your Home screen

1. Open the Vida app and go to your Home screen.
2. In the Required Actions section, tap "Getting ready to see your doctor."

3. On the Complete these items screen, find Share your recent lab results and tap View next steps.

   

4. Tap the blue records sharing banner, review the agreement, and choose your preference:

   • If you choose to share: Tap the additional links to review the agreement, then, click the checkbox and tap Agree & share my records to consent and begin the lookup.
   • If you prefer not to share: Tap Don't share my records (you can still upload documents manually in Section 2).

   

Option B: Turn on from Settings

If you don't see the option on your To-Do list, you can always enable the sharing right from the settings! Just follow these steps:

1. Open the Vida app and tap Settings (the blue gear icon in the top-right corner).
2. Tap Data and privacy.

3. Toggle "Bring in records from past doctors" to ON.

   

What happens next:

• Automatic search: Vida will search for your records (typically takes 5–10 minutes). You do not need to wait on this screen—we will text and send a push notification when finished.

  

• Notification: Once complete, you will receive an alert saying: "We've finished checking for your records – Tap to see what's next."

  

• If partial or no labs are found: The app will prompt you to upload missing results manually or set up a new lab order (via LabCorp, Quest Diagnostics, or your preferred lab).

  

2. Manual Upload

Use manual upload if you opted out of automatic sharing or need to submit specific documents that were not found during automatic retrieval.

Preparing Your Documents

Before uploading, make sure your files are formatted correctly so your provider can review them without delay.

Preferred Format: PDF
We recommend PDF files for fastest processing. A PDF ensures your full name, date of birth, lab name, and all results are clearly visible in a single file.

How to Download Labs as a PDF (MyChart / Portals):

1. Log in to your MyChart or healthcare portal.
2. Navigate to Test Results and select the specific test (e.g., "Lipid Panel").
3. Click the printer icon or three-dot menu (⋯) and select Print.
4. In the print menu, select the share icon or print destination and choose Save as PDF / Save to Files.
   • Tip: Rename the file before saving so it is easy to find during upload.

Alternative Formats (Photos / Screenshots):

• Paper results: Lay the paper flat in a well-lit area and take a clear photo.
• Online results: Take as many clear screenshots as necessary to capture the entire report.

CRITICAL: Required Document Information
Regardless of which format you choose to upload, your document must show the following:

• Full name and Date of Birth
• Date of test and test name
• The result or numerical value
• For GLP-1 records: Medication name, dose, and start date

Option A: Upload via Mobile App

Follow these steps to upload files directly from your mobile device:

1. Navigate to Documents: Open the Vida app, go to Settings → Documents → Upload New Document.

2. Select Document Type: Choose the type of document (e.g., Lab Results, Medical History, Provider Form, or Other) and tap Continue.

   

3. Review Checklist (Labs Only): Review the 3-card checklist to confirm your document meets the requirements, then tap Continue.

   

4. Upload Files: Tap the "+" icon inside the dashed box to attach up to 10 files (PDFs or photos).

   • PDFs are recommended for quicker processing.

   

5. Confirm and Upload: Review your attached file thumbnails and tap the blue Upload button.

   

6. Success: Tap Done to exit or Upload more to add additional documents.

   

Option B: Upload via Desktop Web Portal

If you are accessing Vida from a computer:

1. Log in to your account at app.vida.com/login.
2. Go to Settings → Documents.

3. Click Upload New Document to open the upload side drawer.

   

4. Select your Document Type and follow the prompts. You can drag and drop files directly into the designated upload area.

   

Option C: Send via Fax

If you prefer to have your doctor or lab submit records directly, they can be faxed to Vida. 

Make sure your full name and the date of birth tied to your Vida account are written clearly on a fax cover sheet so our team can match the records to your profile.

• Vida Fax Number: 1-877-684-4791