Welcome to the Vida Care screen! You can find this screen by tapping the Heart icon at the bottom of your app. This is where you connect with the team that supports your health journey.

Here’s what you’ll find on the Care screen:

Care Team

You’ll see your care team at the top of the screen. Tap any provider’s card to view more information about their role, background, and licenses!

Messages

Look under Messages to see your newest chats. Tap on a chat to open it and send a reply!

Appointments

If you don't have a session coming up, tap Schedule to pick a time. 

Once it is booked, your next session is easy to find on your Home screen. Five minutes before it begins, a Join button will show up so you can hop into your call!

Your Care Plan

A dedicated place just for your care plans! There is one card for each type of care you are getting.

Tap a care plan card to check out:

• What to do next and your provider's tips
• Who set up the plan for you
• A list of the medicines related to your plan
• A button to message your provider directly

Groups

Connect with your community! Scroll down to the Groups section to see your support groups. If you want to talk about other topics, tap 'View more groups' or 'Join a Support Group' to find new ones. 

Frequently Asked Questions

Where did the Chat tab go? 

The Chat tab is now the Care tab at the bottom of your screen! Your private chats are under Messages, and support groups are under Groups. You can also see your chats right on the Home screen.

How do I message my coach or provider? 

The easiest way is right from your Home screen! You can also open the Care tab and tap your provider's name under Messages.

Where are my support groups? 

Open the Care tab and scroll down to the Groups section. To find a new group, tap "View more groups."

Why don’t I have a care plan? 

Your plan will show up after your provider makes it. This usually happens after your first visit.

Why do I only see one care plan? 

You get a separate plan for each kind of care you receive. If you start a new type of care, a new plan will show up here.

How do I join my video visit? 

Look for the Join button on your Home screen when it is time for your call.

Where can I see past visits, notes, or medicine refills? 

Right now, the Care screen only shows your next visit and your current medicines. We will add your past visits, notes, and refill updates in the future!

How do I know if my plan changed? 

You can open your plan in the Care tab at any time to see the newest version. Your care team might also message you if they change it. 

Note: You will only see your current plan. If you need to see your old plans, please contact Support.