This article provides a simple, step-by-step guide to scheduling sessions with your health expert directly in the Vida app. Whether you're booking your first consultation, a follow-up, or need to request an earlier appointment time, these instructions will walk you through the process quickly and efficiently.
Scheduling Your First Session
Some programs require scheduling to be manually activated or reviewed by a provider. If you don't see the scheduling options below, please contact support@vida.com or reach out to your provider via the Chat screen.
1. Navigate to the Appointments section of your app.
2. Tap the "Schedule" button to begin.
3. On the scheduling page, select the date and time that works best for you.
4. Tap the "Schedule Call" button to confirm your session.
5. On the next screen, you can tap "Add to Calendar" to add it to your personal calendar or "Edit Appointment" to make changes.
Confirmation
Once scheduled, your session will appear on your Home screen on the To-Do List. You will also receive a confirmation email and a reminder before the appointment.
Scheduling a Follow-Up Session
Once you complete your initial session, the action to schedule your next follow-up will appear on your Today Tab. Simply tap on this action to begin and repeat the scheduling steps outlined above.
Requesting an Earlier Appointment
If you need to meet with your coach earlier than your currently scheduled time, you can request an exception:
- Tap on your scheduled appointment to open the calendar view.
- Tap "Request Exception."
- Select the reason why you need an earlier session.
- Tap "Find new Session Time."
- Choose your new preferred day and time, and then tap "Schedule Session."
Frequently Asked Questions
How long are the sessions?
Sessions typically range from 20–40 minutes.
What happens if I miss my appointment?
We understand that emergencies happen. Staying consistent with your sessions is the best way to keep your momentum going, so keeping your scheduled time is always ideal. If an unavoidable conflict comes up, please cancel or reschedule directly in the app as early as possible.