Below are troubleshooting steps in the event that you are having trouble joining a Vida Webinar via Zoom on your phone:

Android

Make sure the Zoom App is fully updated — webinar issues on Android are often version-related
- To check: Open the Play Store → tap profile icon → "Manage apps & device" → see if Zoom has a pending update.
Restart the Zoom App completely (force close, then reopen)
- Simply pressing the back button or home button doesn't fully close Zoom — it often runs in the background. A force close clears the app's active memory and resets its state, which can resolve an issue.
Try switching between WiFi and mobile data to see which is more stable
- You can also rejoin and choose "Join with Internet Audio" when prompted
Uninstall and reinstall the Zoom App

iOS

Update Zoom in the App Store
- Open the App Store → tap profile icon in the top right → scroll down to see if Zoom appears under pending updates.
Force close the app and reopen
- Swipe up from the bottom of the screen and pause to open the App Switcher, then swipe the Zoom card upward to dismiss it fully before reopening.
Try switching between WiFi and mobile data to see which is more stable
Test WiFi vs. cellular to find the more stable connection
Turn airplane mode on for a few seconds, then off. This is quick way to reset the connection
Rejoin and select "Call Over Internet" when the audio prompt appears
Check to see if you are on Low Power Mode - this can sometimes affect App performance
Delete the Zoom App and reinstall from the App Store

Microphone and chat will be disabled for these webinars
Please use the google form for feedback or message your group moderator via the Vida Health App