Follow the steps below to reschedule or cancel your appointment directly in the Vida app. Whenever possible, we kindly ask that you give us at least 24 hours' notice so your provider can adjust their schedule.
Need help from your coach? You can also message your care team anytime in the app, and they can assist you with finding a new appointment time on their end.
Rescheduling Your Appointment
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Open your appointment: Navigate to your Home Screen, scroll down to the Appointments section, and tap your scheduled appointment.
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Choose to reschedule: Tap Edit Appointment at the bottom of the page, then select Reschedule.
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Select a new time: Choose your preferred date and time, then tap Schedule.
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Confirmation: That's it! Your session is now rescheduled.
Canceling Your Appointment
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On the Edit Appointment screen, tap Cancel Appointment.
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A confirmation pop-up will appear. Tap Yes to confirm the cancellation.
I missed my scheduled session
We understand that emergencies come up! If you miss a scheduled session, you will receive an email notification letting you know. We encourage you to reach out to your care team in the app so you can find the best time to reschedule and stay on track with your goals.
🎧 Need additional assistance? Visit How to Contact Vida Support and Track Your Requests.