How to Join Your Upcoming Video Session

Joining the session

There are two ways to join the session:

Pop-up alert

When opening the app, you may see a pop-up window notifying you that your call with your coach is starting soon. Tap Join Call to enter the waiting room, or tap “I’ll join in a few minutes” if you’re not ready yet.

Appointments section from the Home Screen

Navigate to the Appointments section on the Home Screen. You’ll see your next appointment details at a glance. The Join Call button will be greyed out until 10 minutes before the appointment start time.

Please note: You may be required to check in before joining the call. Please visit our Check-in section below for step-by-step instructions.

Tap View Details to review full details about the upcoming appointment. You can also add to Calendar or Edit Appointment from this screen.

Ten mins before your visit, the Join Call button will be available. Tap to enter the waiting room.

The waiting room

Remain in this waiting room until your coach joins the call. When your coach joins, you’ll hear a “doorbell” sound and will be taken directly to the call.

If you’re not in the waiting room at your session start time, your coach will notify you to join the call. This will come in as a banner. Tap the checkmark to enter or “X” to decline.

Video session experience if you have an Android

Manage active call while away from app

You can manage your active call after leaving the app by swiping down from the top of your screen to open your notification shade.

Tap Return to Call to return to the session, or tap Hang Up to end the call.

Session controls

While on the call, you have a few controls at your fingertips.

Turn Camera On/Off

Microphone On/Off

Toggle Speaker source

End Call

Share Screen - share what’s on your screen with your coach.

Fill Screen - bring your call window to full screen.

How to check in before your next session

Within 24 hours of your next call, you’ll see a button to check in. Tap to begin the check-in process.

You will be taken to a list of required and recommended items to complete. 

Please take a moment to complete these items. You'll see a green check mark to confirm you completed them.

Last, you’ll be asked to confirm the appointment scheduled. Once you review the appointment details, tap Confirm Appointment.

You’ll receive confirmation on the next screen that your check-in is complete. You can now join the call when ready.