Depending on your health plan and program eligibility, you may qualify to receive a free connected device, such as a smart scale, blood pressure monitor, or glucometer.
Eligibility Requirements
To qualify for a Vida-provided device, you must meet all of the following criteria:
- Covered Health Plan: Device coverage must be included by your specific employer or health plan as part of your Vida program.
- Program & Health Requirements: You must be enrolled in a qualifying Vida program and meet the health criteria for a device.
- Completed Provider Visit: You must have completed your initial virtual session with your Vida provider.
- Device Need: You must not already own a compatible device, as indicated on the device survey.
How to Order a Device
- Meet with Your Provider: Complete your initial virtual session in the Vida app. This gives you a chance to get familiar with the program and discuss your goals.
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Complete the Device Survey: Locate "Survey: Your Health Devices" on your To-Do list.
- Only check off devices you currently own and plan to use for the next 12 months.
- For Blood Pressure Monitors, you may also need to log recent blood pressure readings in the app to qualify.
- Wait 24 Hours for System Verification: Once your survey is completed, our system automatically verifies your eligibility. Order forms do not appear immediately.
- Fill Out the Order Form: If you are eligible for a device, an order form (such as "Order Your Free Device") will appear on your To-Do list within 24 hours. Make sure to include your current shipping address.
- Receive Your Device: Device orders take up to 10 business days to arrive.
Troubleshooting & FAQs
Why didn't an order form appear after 24 hours?
Order forms only generate if your specific health plan covers devices and you meet the health requirements for a device. If 24 hours have passed and no form appears, your current plan path does not include a Vida-provided device.
What if I made a mistake on my device survey?
If you accidentally checked that you already own a device you need, please contact Vida Support. We can help re-check your eligibility.
Can I connect a device I already own?
Yes! You can pair your own compatible devices at any time in the app by going to Settings > Devices.