Welcome to your blood glucose monitoring guide. Below, you’ll find answers to common questions about using your meter, storing your supplies, and tips for making your self-check routine as comfortable as possible.
🔋 Batteries
What is the battery life of the included batteries?
Approximately 1000 tests (1 yr. average use, 3 tests per day).
How will I know when the batteries are low?
When the batteries are low, the meter operates normally, displaying the Low Batteries symbol until you replace the batteries.
When you are no longer able to to perform a test, the meter displays the Dead Batteries screen (blank screen seen above). Replace the batteries immediately.
Replacing the Batteries
When you replace the batteries, the number of tests can vary depending on the battery manufacturer.
- Turn off your meter.
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Turn the meter over and slide the back cover in the direction of the arrow.
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Remove both of the old batteries and replace them with two 3-volt CR2032 or DL2032 coin cell batteries.
NOTE: If you put the new batteries in the meter within 5 minutes of taking the old batteries out, the meter saves all your settings and results. Always check the date and time after you replace the batteries. If they are correct, other settings and results are also saved.
🩸 Test Strips & Lancets
Can I use my own test strips?
Use the Contour Next One strips to make sure you get accurate readings.
How should I store my test strips?
Keep strips in their original container and store them at room temperature away from moisture, heat, and direct sunlight. Do not store in a vehicle.
Do I get strip/lancet refills and are they automatic?
Yes. Vida supplies refills for your strips and lancets, based on how often you use your meter. Refills are completely automatic! The Vida app securely tracks each meter reading. When you are about halfway through your current supply of strips, our system automatically processes and ships your next refill so it arrives before you run out.
What if I need a refill outside of my standard schedule?
If you are running low on supplies earlier than expected or haven't received your scheduled refill, please contact us right away at support@vida.com.
What if I need a refill sooner than my regular schedule?
Changes in your routine, like travel or sick days may mean you need an early refill. Or you may use strips but don’t get a reading, such as a “not enough blood” alert from the meter. If you are running low on strips or lancets, or haven’t received your regular refill, please let us know right away. Contact us right away at support@vida.com. We’ll expedite a refill shipment for you.
📲 Syncing & Data
Do I need Wi-Fi or Bluetooth for my readings to sync?
No Wi-Fi is necessary to pull data from the meter to your smartphone. However, data syncing happens automatically every time you test your blood glucose, as long as the meter is turned on, the Bluetooth setting on your mobile device is active, and the Contour Next Diabetes app is open.
Do I need to manually upload my readings?
No. Readings sync automatically to the Vida app when the meter is connected. You can also automatically transfer results on the Contour Next Diabetes app available on the App Store or Google Play store.
Note: If you ordered your Ascensia Contour Next One Device directly from Vida, the device comes pre-connected to the Vida App. If you purchased a device outside of Vida, follow the steps on the article "How to Connect and Troubleshoot Your Contour Next One Meter" (click here).
Keep your meter connected to the Vida app for automatic strip and lancet refills. Need help syncing or ordering refills? Contact Vida Support.
🔍 Accuracy & Reading Results
Why are my readings from another glucose meter or CGM different?
Small differences between meters are normal. Factors like which finger you prick, timing, food, hydration, or hand cleanliness can affect results. Always wash and dry your hands before checking blood sugar. If you can’t wash, use an alcohol swab and be sure to let the site air dry.
✈️ Travel & Safety
Can I travel with my meter?
Yes. Your meter is portable and designed for travel. Keep it in the zip case, if possible. Be sure to pack enough strips, lancets, and lancing devices. See strip tips above.
Can family members use the same meter?
No. It is not safe to use a meter, lancing device, or lancets with others, because infections can be transmitted by tiny amounts of dried or fresh blood. Also, the meter is linked to your Vida account and should only be used by the enrolled member.
🧠 Mindset & Self-Check Support
Feeling nervous or frustrated about checking your blood sugar?
It’s completely normal to have mixed feelings about checking your blood sugar, especially at first. Some members feel anxious about finger pricks, stressed about seeing their numbers, or discouraged by readings that feel "too high" or unexpected.
- Less-ouch tips: Try adjusting your lancet gauge to a lower number. Use a fresh lancet. Massage cold fingers, wash in warm water, and dry before you prick. Prick the side versus the finger pad.
- Number overload tips: Remember, your readings are information, not a grade or judgment. Blood sugar can be affected by many factors, including food, exercise, medicine, stress, sleep, illness, hormones, and activity.
- Help with your self-check routine: Your Vida coach is here to support you, answer questions, and help you understand patterns over time. You don’t need to figure it all out alone. Reach out anytime if you’re feeling overwhelmed, stuck, or unsure of what your numbers mean.
📦 Device Ordering & Shipping
How do I order my glucometer?
You can request your Ascensia Contour Next One glucometer directly through the Vida Health app. Please see more details on how to order devices in the app here.
How long will it take for my device to arrive?
Once your order is placed, it typically takes 5-7 business days to arrive at your doorstep.
🛠️ Troubleshooting & Support Guide
If you experience an issue with your device or supplies, please use the table below to find the quickest path to a resolution.
| If you are experiencing... | Who to Contact | How to Reach Them |
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Device Hardware Issues (e.g., error codes on the meter screen, physical damage, inaccurate readings, battery issues) |
Contour Customer Support | Check your device manual or visit the Contour website for their direct customer service line. |
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App Connection Issues (e.g., Bluetooth pairing failures, readings not syncing to the Vida app, app crashing) |
Vida Support | Email support@vida.com or submit a ticket directly through the "Help" section in your Vida app. |
|
Delivery & Replacement Issues (e.g., device never arrived, stolen off porch, needs a full replacement) |
Vida Support | Email support@vida.com so our device team can track it down or issue a replacement. |
|
Refill Requests (e.g., needing an extra refill outside your standard schedule) |
Vida Support | Email support@vida.com to request an off-schedule supply shipment. |