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How to Connect and Troubleshoot Your Contour Next One Meter

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Drew
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Note: If you received your Contour Next One Meter directly from Vida Health, the device ships pre-connected, so these steps will not be needed.

 

This guide walks through the steps to connect the Ascensia Contour Next One blood glucose meter to the Vida app. Steps to disconnect or troubleshoot the connection are also included.

 

 

1. Connecting Your Device

  1. Access Settings Open the Vida app and tap Settings. From there, select Connect Devices & Apps.

    Screenshot of settings screen

  2. Select Bluetooth Low Energy Scroll to the section titled Connect with Bluetooth Low Energy and click the Connect button.

    Screenshot of devices screen.

  3. Choose Device Type Select Blood Sugar Meter from the list of available device categories.

    Screenshot of device categories screen. Top of screen says "Pair BLE Device."

  4. Select Your Model Click on Ascensia Diabetes Care Contour Next One.

    Screenshot of Blood Sugar Meter screen showign Ascensia Diabetes Care Contour Next One example.

  5. Pair Your Meter Follow the on-screen instructions. Ensure your meter is nearby and powered on.

    Screenshot of pairing screen with instructions for how to handle on device listed. "Hold down the button on the meter until the meter light flashes and the Bluetooth indicator is shown on the meter screen."

  6. Confirm Connection Once successful, a green checkmark will appear at the bottom of the screen. Tap the top-left arrow to return; your device will now show as "Connected."

    Screenshot of connected screen stating "Insert a test strip to turn the meter on then complete a blood test. Readings taken on this device will be automatically synced to your Vida account. You may go back to the app."

 

2. Disconnecting Your Device

 

If you need to remove your device, follow these steps:

  1. Navigate to Settings > Connect Devices & Apps.

  2. Click the Connect button under the Bluetooth Low Energy section.

  3. Locate the Ascensia Contour Next device under "Connected Devices" and tap it.

    Screenshot of the "BLE" screen showing the device is connected.

  4. Tap Unpair at the bottom of the screen.

  5. Confirm by clicking Yes on the pop-up notification.

    Screenshot of connected device screen with "Unpair" shown as an option at the bottom of the screen.

 

3. Troubleshooting & Syncing Issues

 

How to ensure your readings sync:

Following a blood draw, keep your meter powered on and the Vida app open. This allows the data to transfer immediately to the Progress section for you and your provider to see.

 

If your data doesn't appear:

If the reading does not show up within 1–2 minutes, follow these steps:

  1. Refresh the App: Close the Vida app completely and re-open it.

  2. Restart the Meter: Turn your meter off and back on by clicking the center button.

  3. Check the Log: In the Vida app, navigate to your metric log by clicking the Book and Pencil icon.

  4. Look for the Banner: When the transfer is successful, you will see a temporary "Bluetooth reading successful" banner at the bottom of the screen.

    Screenshot of the Explore screen with "success" banner at the bottom.

 

Note: You can always validate your data by navigating to Journey > Progress. If the data still hasn't appeared, wait one more minute and refresh the page.

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