📖 Table of Contents
⚠️ Error Codes & Troubleshooting
| Error Code | What It Means | How to Fix It |
|---|---|---|
| ER 1 | Battery is low | Replace all four AA batteries with fresh Duracell AAs. |
| ER 2 | You moved during measurement | Sit still and retry after a brief rest (5 minutes). |
| ER 3 | Reading out of range | Make sure the cuff is snug on your bare upper arm, remove sleeves/jewelry, then try again. |
| ER 4–6 | No coverage or transmission error | Move near a window or to an area with stronger cellular signal, then retry. |
| ER 7 | Internal device error | Replace batteries. If ER 7 returns, email us your 15-digit serial number so we can reconnect your BPM. |
| ER 9 | Provisioning (setup) error | Retake the reading. If ER 9 persists, email your serial number so we can complete setup on our end. |
| ER 10 | Subscription suspended | Email us your 15-digit serial number—we’ll review your account and reconnect your BPM if eligible. |
| ER 11 | Subscription terminated | Email your serial number and we’ll investigate your subscription status and next steps. |
| ER 15–24 | System/Internal error | Email your serial number and the code you see—we’ll look into it and work to get your BPM back online. |
❓ FAQs
Q: How do I set up my BPM in the Vida app?
A: Open Vida, tap ⚙️ Settings > Connect Devices & Apps > Connect with Others. Select BodyTrace BPM, tap Connect+, enter your 15-digit serial number, then tap Authorize.
Q: How do I take a blood pressure reading?
A: Plug in the cuff, wrap it on your bare upper arm, sit upright with your arm at heart level, then press START/STOP. Pull to refresh on the Home screen in the Vida app—your reading will appear shortly.
Q: The monitor won’t turn on or the cuff won’t inflate—what do I do?
A: Check that four AA batteries are installed correctly. If the display powers on but the cuff stays flat, ensure the cuff plug is fully seated.
Q: How do I wrap the cuff correctly?
A: Thread the cuff end through the D-ring to form a loop, slide your arm through (smooth side against skin), tighten snugly (not painful), and align the tube down the center of your inner arm.
Q: Why are my readings different from my doctor’s?
A: Home readings can vary with posture, cuff placement, or movement. Always sit still, back supported, and measure at the same time each day.
Q: What if my blood pressure cuff doesn't fit?
A: Our cuff fits arms 22–42 cm in circumference. If it still feels too tight or loose, please let us know and we can assist further.
💬 Need help?
If you need further assistance with your BPM:
-
In the Vida app:
- Tap ⚙️ Settings (top-right)
- Tap Help and Support
- Select Get Device Support or Contact Support
- Or email: support@vida.com
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