App crashes can be frustrating, but there are several steps you can take to try to prevent or resolve them. Here are some general tips to help:
Update the app: Make sure you are using the latest version of the app. New app version often contain updates that fix bugs and improve stability. You can update in the app store or by uninstalling and reinstalling the app.
Restart the app: Close the app completely and then reopen it. This can help clear any temporary issues or conflicts that may be causing the crash.
Restart your device: Sometimes, a simple restart can resolve app crashes. Turn off your device, wait for a few seconds, and then turn it back on.
Clear app cache (Android): If you're using an Android device, you can try clearing the app cache. Go to Settings > Apps or Application Manager, find the Vida app, and then tap on it. Look for the option to clear cache and tap on it.
Check for device storage: Insufficient storage space can lead to app crashes. Make sure you have enough free space on your device. Delete unnecessary files, apps, or media to free up storage.
Contact our customer support team at firstname.lastname@example.org. If you have tried the above steps and the app continues to crash, reach out to the support team. We're always happy to help.
Remember that these steps are general suggestions, and the specific troubleshooting process may vary depending on your device and operating system.
When contacting support, please include as much of the following as possible (this will help us troubleshoot the issue):
- Whether you're using iOS (iPhone) or Android.
- The phone model (such as iPhone 14 or Samsung Galaxy S22).
- Your current OS version
- Any accessibility features you have turned on or modified device settings
- Whether you use Low Battery Mode
- How many other apps you typically have open at the same time
- A screenshot of your Vida settings page
- How much storage is available on your device
- Anything specific you were doing when the app crashed
- If you're able to see any crash or event logs, please provide them to us from the Settings>Privacy>Analytics>Analytics Data page.
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