Account FAQs
- Im looking for the Spanish help center?
- I bought a new phone, and can't log into my account?
- Why do I have an email saying I have Unread Messages?
- I'm seeing a message about a trial coming to end, but I created my account with my organization?
- Why am i not seeing a payment option when I create my account with my employer?
- How do I accept the terms and conditions?
- Is Vida offered to countries outside of the US?
- How do I cancel my account?
- How do I change my onboarding answers?
- How come the app will not let me past the first screen?
- General Information on COVID-19
- COVID - Onsite Coaching
- Why did I receive an email about something that is irrelevant to my situation?
- Will conversations with my Vida coach be shared with my health plan?
- FAQs about Vida's Live Call Review
- How do I report an issue regarding the quality of my coach and/or program?
- How do I unsubscribe from all these emails?
- Can I get onsite coaching?
- Can I have more than one program?
- My email says I have 10 messages, but I only see 5
- Can I Change Programs?
- What can I use in my password?
- Why can't I update my information?
- Get Immediate Support!
- Do I interact with a coach, with a community, or both? Can I choose?
- How can I learn more about Vida for my company?
- Can I still access the app and my data if I cancel my Vida Subscription?