FAQs
Frequently Asked Questions about Vida!
Vida App
- How do I clear my cache on mobile?
- I received a phone call from an 832 number. What's this?
- With the food logger, my Fitbit Data does not appear to be correct?
- Do my habits change if I change programs?
- I keep seeing this purple line on the main program goal?
- Why can't I log my full meal?
Devices and Apps
- What bluetooth glucose meters connect with Vida?
- Why is my weight not being sent to the app?
- Can Vida connect with the Oura Ring?
- Will I be charged for my devices?
- Someone else stepped on my BodyTrace scale and i want to delete the weight
- Can MapMyRun connect with Vida?
In Network FAQs
Web App
- Can I create my account on my computer?
- Can my Coach video call my through the desktop app?
- Can I print my lessons from the Desktop Application?
- Can I edit my basic information on the Desktop Application?
- I want to log my metrics on the Web Application
- Can I change my emojis color on the Web App?
Account FAQs
- Im looking for the Spanish help center?
- I bought a new phone, and can't log into my account?
- Why do I have an email saying I have Unread Messages?
- I'm seeing a message about a trial coming to end, but I created my account with my organization?
- Why am i not seeing a payment option when I create my account with my employer?
- How do I accept the terms and conditions?
Billing and Payment
- Does Vida offer discounts?
- I would like to purchase a subscription, but cannot locate the payment option?
- Why can't I locate my subscription status?
- My trial period is coming to the end, how do I continue using Vida?
- Can I pay with an iTunes Gift Card?
- Is Vida covered by my insurance?
Privacy and Terms of Service
- Terms of Use
- Privacy Policy
- Notice of Privacy Policy
- Vida Emergency Contact Policy
- Vida Health Privacy Links
- Who is my information shared with?