How Can I Check On The Shipping Status on My Philips (Formerly Biotel) Glucometer?

For assistance with tracking information related to a Philips Glucometer or any future refills, Philips can be reached at 888-666-4530 (9 AM-9 PM EST, Monday-Friday).

Your glucometer welcome kit will include test strips and lancets. After that, Philips calculates when you have used 80-90% of your existing strips and lancets and triggers an automatic refill order for these supplies.

Please allow 7-10 business days for delivery, although orders often arrive sooner. If you have any further questions about Vida Health or want to confirm your order was placed, please contact our support team at support@vida.com.