Frequently asked questions about Vida’s Mental Health Medical Prescribing Service

What is the Vida Medical Prescribing Service?

The Vida Medical Prescribing Service is an option provided to members who are currently enrolled in the therapy program and who would benefit from the addition of working with a prescribing provider.    

What types of providers are available for Prescribing services?

Psychiatrists, Nurse Practitioners, and Primary Care Physicians 

How often will I meet with my Prescriber?

You will have an initial session with your Prescriber to assess your medication needs and will have a follow-up visit to review progress. Additional visits beyond these two are dependent on your situation and can be scheduled as needed. You also have the option to message your prescriber on an unlimited basis.

Can I communicate with my Prescriber outside of a scheduled appointment?

Yes! You will be able to send messages to your prescriber at any time. Response times from providers are usually within 1-2 days, but often the same day.

How do I schedule appointments?

You will be able to schedule an appointment directly through the app from the “Home” screen.

Will the prescriber also assist with getting the prescription filled?

Yes, Vida will send the prescription to your preferred pharmacy, whether retail or mail order. 

Where is the prescription filled?

You can have your prescriptions filled at the pharmacy of your choice. 

Will insurance cover the cost of my prescription?

You will be able to provide your insurance information directly to your pharmacy. Coverage of costs will vary depending on policy information. If you have any questions about cost, please reach out directly to your insurance company or pharmacy for specific details about your specific policy and the cost of prescription.

What types of medications can be prescribed?

Vida providers can prescribe antidepressant and anti-anxiety medications. These medicines are well-studied, widely available, and affordable.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your prescriber through the chat tab in the app. If you need further assistance, you can also contact support@vida.com.

Is prescribing available in Spanish?

Yes! If you've selected Spanish as your preferred language in the app, Spanish translation services will be utilized in your Mental Health prescribing services.