Below are instructions to reset your athenahealth login password.
- Navigate to the Patient Portal login page.
- Click the Forgot your password? link.
- Enter the email address that you use to log on to the Patient Portal and click Email me.
athenaNet sends the password reset email. - Open the email and click Reset Password. The "Create your new password" page opens.
- Enter your new password twice and then click Save and continue to confirm it.
Your password must contain the following:
- 8-20 characters long
- One uppercase letter
- One lowercase letter
- A number or symbol
You will be asked to verify your identity using the security option you created when you first set up your athenahealth login.
- If you set up text messaging as your security option, the following message appears:
Note: If the phone number shown in the message is not correct — for example, if the phone was lost or discarded — click Cannot verify? Reset your account and see “To Reset Your Patient Portal Account”
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- Click Send code.
Note: If you do not receive the code within 5 minutes, make sure that the phone number shown in the message is correct. If you're using a mobile phone, try restarting the phone (make sure that you have cellular reception) and then click Send code again. - When you receive the security code on your phone, enter it in the space provided and then click Verify.
- Click Send code.
- If you selected a security question when you set up your security option, the following page appears:
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- Enter the answer to your security question.
Note: The athenahealth account does not distinguish uppercase letters from lowercase letters, but you must enter any spaces or special characters that you included when you created the answer. - Click Verify.
- Enter the answer to your security question.
- After you verify your identity, the Patient Portal home page opens.
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