Resetting Password on Athena Patient Portal

Below are instructions to reset your athenahealth login password.

1. Navigate to the Patient Portal login page.
   
   
2. Click the Forgot your password? link.
   
   
   
3. Enter the email address that you use to log on to the Patient Portal and click Email me.
   
   
   athenaNet sends the password reset email.
   
   
4. Open the email and click Reset Password. The "Create your new password" page opens.
   
   
   
5. Enter your new password twice and then click Save and continue to confirm it.

Your password must contain the following:

• 8-20 characters long
• One uppercase letter
• One lowercase letter
• A number or symbol

You will be asked to verify your identity using the security option you created when you first set up your athenahealth login.

6. If you set up text messaging as your security option, the following message appears:
   
   
   Note: If the phone number shown in the message is not correct — for example, if the phone was lost or discarded — click Cannot verify? Reset your account and see “To Reset Your Patient Portal Account”

• • Click Send code.
    
    Note: If you do not receive the code within 5 minutes, make sure that the phone number shown in the message is correct. If you're using a mobile phone, try restarting the phone (make sure that you have cellular reception) and then click Send code again.
    
    
  • When you receive the security code on your phone, enter it in the space provided and then click Verify.
    

7. If you selected a security question when you set up your security option, the following page appears:
   

• • Enter the answer to your security question.
    
    Note: The athenahealth account does not distinguish uppercase letters from lowercase letters, but you must enter any spaces or special characters that you included when you created the answer.
    
    
  • Click Verify.

8. After you verify your identity, the Patient Portal home page opens.