Question
I get an error # every time I try to connect my blood pressure machine.
Answer
If you are seeing an error on your BodyTrace Blood Pressure Monitor, please refer to your device user manual, or click here to view the BodyTrace user manual.
Here are some error code descriptions for reference:
| Code | Description | Resolution |
| Er 1 | Battery low | Replace batteries with four Duracell AAs. |
| Er 2 | Movement detected | Avoid moving or talking while taking a measurement. After securing the cuff and assuming the correct posture, consider waiting for five minutes to settle down before starting a measurement. |
| Er 3 | Measurement out of range | Confirm that the cuff is secured correctly on your exposed arm. Remove all clothing and jewelry from your arm. If you feel unwell, contact a medical professional. |
| Er 4 | No cellular coverage |
Move to another area, closer to a window. Use the device at a location where you get strong cellular signal with your mobile phone.
|
| Er 5 | Cellular connection error | |
| Er 6 | Data transmission error | |
| Er 7 | Internal error | Replace batteries with four Duracell AAs. If the issue persists, contact customer support. |
| Er 9 | Provisioning error | Retake measurement. If the issue persists, contact customer support. |
| Er 10 | Subscription suspended |
Contact customer support.
|
| Er 11 | Subscription terminated | |
| Er 15-19 | System error | |
| Er 20 | Cuff inflation error | Make sure the cuff is properly connected to the device. |
| Er 21 | Pulse not detected |
Adjust the cuff on the arm, and make sure to assume the correct posture.
|
| Er 22 | Measurement error | |
| Er 23-24 | System error | Contact customer support. |
Please email support@vida.com if you have any questions.
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