I Get An Error Message When I Try to Connect my Blood Pressure Machine

Question

I get an error # every time I try to connect my blood pressure machine.

Answer

If you are seeing an error on your BodyTrace Device, please refer to the list below. Click on the error code for information on the error and resolution steps.

ER1 - Low battery error

1) Confirm that replacement batteries are all brand new, unexpired, Duracell branded
2) Confirm that battery compartment is clean, contact terminals have no foreign material

ER2 - Movement detected

1) Avoid moving or talking while taking measurement. After securing the cuff and
assuming the correct posture, consider waiting for five minutes to settle down before
starting a measurement.

ER3 - Measurement out of range

1) Confirm that the cuff is secured correctly on your exposed arm. Remove all clothing
and jewelry from your arm.

ER4 (batt) -  Low battery error

1) Confirm that replacement batteries are all brand new, unexpired, Duracell branded
2) Confirm that battery compartment is clean, contact terminals have no foreign material

ER4 (cell) - Cell/network error (displayed after lines going around)

1) Confirm test at EXACT SAME location
2) Confirm test at NEW location, preferably closer to window
3) Take three successive measurements

ER5 - Cellular Connection error (displayed after lines going around); network
found, unable to set-up data connection

1) Confirm test at EXACT SAME location
2) Confirm test at NEW location, preferably closer to window
3) Take three successive measurements

ER6 - Data transmission error (displayed after lines going around); signal not
strong enough

1) Confirm test at EXACT SAME location
2) Confirm test at NEW location, preferably closer to window
3) Take three successive measurements

ER7 -  Internal error (displayed after lines going around)

1) Check with replacement batteries which are all brand new, unexpired, Duracell branded

ER9 - Provisioning error (displayed after lines going around)

1) Request assistance from BodyTrace

DISPLAY - Display issues: completely blank, segment missing, incorrect characters

1) Confirm participant understands power-on procedure
2) Check with replaced batteries which are all brand new, unexpired, Duracell branded

PHYS - Physical defects: cracked glass or plastic, large scratches, missing feet, etc. impacting performance

1) Confirm that defect impedes function

WAKE - Unit won't power on

1) Confirm participant understands power-on procedure
2) Check with replaced batteries which are all brand new, unexpired, Duracell branded

LOST - Product lost in shipping

1) Contact BodyTrace (if shipped by BodyTrace)

ER10 - Subscription suspended (displayed after lines going around)

1) Contact BodyTrace to purchase additional subscription

ER11 - Terminated (displayed after lines going around)

1) Permanently deactivated (requested by customer)

ER15 - Calibration error

1) Contact BodyTrace

ER16 - Internal memory error

1) Contact BodyTrace

ER17 - Internal memory corruption

1) Contact BodyTrace

ER18 - Sensor error

1) Contact BodyTrace

ER19 - Failed to zero

1) Contact BodyTrace

ER20 - Cuff didn't inflate

1) Check cuff placement
2) Make sure connector is plugged in and tube is straight

ER21 - Pulse not detected

1) Check cuff placement
2) Make sure connector is plugged in and tube is straight

ER22 - Measurement error

1) Check cuff placement
2) Make sure connector is plugged in and tube is straight

ER23 - Hardware failure

1) Contact BodyTrace

ER24 - Software failure

1) Contact BodyTrace

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