How to Accept a Video Call from Your Coach

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Once you've completed onboarding, and have scheduled an appointment with your coach a reminder will appear on your chat tab letting you know of your upcoming appointment. 

You should also receive an email about your upcoming appointment. 

*We do suggest reading through this article, Best practices before starting your video chat! before accepting your video chat. 

After you have read through this article, please make sure you are Logged in to your Vida Health App. If you are not, the video chat will not go through.

For iOS

If you using an iOS device, the video call will come through in 2 different ways.

If your Phone is Locked

The Video call will ring like a phone call. Please slide the > icon to answer the call. Once you have completed this the call screen will appear. 

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The call will remain on this screen until you select the Vida option. This will enable the Video Chat feature.

If your Phone is Not Locked

The Video call will ring like a phone call. Please select the ✔ icon to accept the call. Once you have completed this the call screen will appear. 

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The call will remain on this screen until you select the Vida option. This will enable the Video Chat feature.

For Android

 The video call will come through in only 1 way. Please make sure you are logged into the Vida app in order to receive the video chat call.  

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In order to answer the call, you will need to select the camera icon to answer the video call. 

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Please make sure you have also enabled your camera and microphone permissions in order to accept the Video Call. Once you have done this you will be able to enter the Video Call. 

If you have any issues with your Video Chat, please contact support@vida.com