While my coach was calling, it was just saying "missed call," it never rang. It has done it in the past.
Please check to make sure you are on the most updated version of the app. You can download it here!
Next, please verify if your notification settings are turned on. To find out, simply go to your phone's settings, then choose Notifications. Next, scroll down the list and see if you can find Vida. If you can find Vida, check to see if notifications are turned on.
If they are, you will then log back into your Vida app, locate the Settings section of the app. The Settings can be found by clicking the Me tab, and the looking for the Gear Icon in the top right-hand corner of the screen. Next, choose Push Notifications and confirm that they are set to All Messages.
With the new update, this might have been turned off at some point, which could be why you are not seeing video chat notifications.
If you continue to experience this issue please contact our support team at Support@vida.com with what version of the app you are on if not the most current, and what version of Android you are on.