I received a device from you in order to participate in a trial program. The device is broken. I would like a new one.
We can gladly take care of this for you. Simply reach out to Support@vida.com and we will ship a brand new device to replace the old one.
Please also Click Here for our specific device requirements.
Can you replace my lost device?
I'm sorry, we do not offer replacements for lost devices.
I accidentally broke my Fitbit strap, can I request a replacement?
Unfortunately, we cannot replace them but you can try to contact Fitbit as they may be able to assist you with that.
My weighing scale/ glucometer after following all the instructions you have provided still does not turn on, it appears that it may be dead.
Since we have done everything to make it work and none has been successful. Please reach out to Support@vida.com and we will send a brand new device to replace that.
(This is only assuming all troubleshooting and assistance has already been exhausted by our agents and the device is still under warranty - 1 year)
Note: Vida does not offer replacements for devices that may have been lost or broken after it has been successfully delivered with no damages.