How do I replace my device?

Question 1:

I received a device from you in order to participate in a trial program. The device is broken. I would like a new one.

Answer 1:

We can gladly take care of this for you. Simply reach out to Support@vida.com and we will ship a brand new device to replace the old one. 

Please also Click Here for our specific device requirements.

Question 2:

Can you replace my lost device?

Answer 2:

I'm sorry, we do not offer replacements for lost devices.

Question 3: 

I accidentally broke my Fitbit strap, can I request a replacement?

Answer 3:

Unfortunately, we cannot replace them but you can try to contact Fitbit as they may be able to assist you with that.

Question 4:

My weighing scale/ glucometer after following all the instructions you have provided still does not turn on, it appears that it may be dead.

Answer 4:

Since we have done everything to make it work and none has been successful. Please reach out to Support@vida.com and we will send a brand new device to replace that. 

(This is only assuming all troubleshooting and assistance has already been exhausted by our agents and the device is still under warranty - 1 year)

Note: Vida does not offer replacements for devices that may have been lost or broken after it has been successfully delivered with no damages.