To connect your BodyTrace Scale to the Vida app:
- Remove the scale from its box and insert 4 AA batteries into the back of the scale, ensuring they are placed in alternating directions.
- Open the Vida App on your mobile device and log in to your account.
- Tap on the Settings tab located in the top right-hand corner of the screen.
- In the new screen that appears, you can edit your account information. Select the Connect Devices & Apps tab.
- Look for the box labeled "Connect with Fitbit, Garmin, Withings, or Others," and tap on it.
- A new window will open, showing the devices menu. Search for the BodyTrace Scale tab by scrolling up.
- Once you find the BodyTrace Scale, tap on "Connect."
- Another window will open, prompting you to enter the 15-digit serial number found on the back of your BodyTrace Device.
- Enter the serial number and select "Authorize" to send your information to Vida
- You will be directed back to the device selection menu. To test the scale, place it down and step on it.
- On your mobile device, go back to the "Home" screen and pull down to refresh the page. Your weight should be listed there.
- Congratulations! Your BodyTrace Scale is now synced with Vida. Feel free to refresh your app.
Can I connect my Bodytrace Scale through the web app?
- You can connect your BodyTrace Scale through the web app. Make sure you also have the weight tracker open on your mobile app to see the connection occur.
- Log into your account at vida.com/clients and go to the toolbar on the left-hand side of the browser.
- Click on the "Me" tab.
- At the top of the screen, look for the "Connect Devices" tab.
- In the devices menu, search for the BodyTrace Scale tab and click on "Connect."
- A new window will open, asking you to enter the 15-digit serial number found on the back of your BodyTrace Device. Enter the number and select "Authorize" to send your information to Vida.
- Navigate to your Mobile app to view the weight tracker.
If you experience any issues, please email our support staff at firstname.lastname@example.org.