If you are seeing an error on your BodyTrace weight scale, please refer to your device user manual, or click here to view the BodyTrace user manual.
Here are some error code descriptions for reference:
| Code | Description | Resolution |
| Er 1 | Battery low | Replace batteries with four Duracell AAs. |
| Er 2 | Movement detected | Avoid moving or talking while taking a measurement. |
| Er 3 | Overload | The device is only accurate up to its rated capacity. |
| Er 4 | No cellular coverage |
Move to another area, closer to a window. Use the device at a location where you get strong cellular signal with your mobile phone.
|
| Er 5 | Cellular connection error | |
| Er 6 | Data transmission error | |
| Er 7 | Internal error | Replace batteries with four Duracell AAs. If the issue persists, contact customer support. |
| Er 9 | Provisioning error | Retake measurement. If the issue persists, contact customer support. |
| Er 10 | Subscription suspended |
Contact customer support.
|
| Er 11 | Subscription terminated |
If you have an other issues please contact support@vida.com. For scale issues, please also include the serial number located on the device as well as a description of the issue.
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