If you are seeing an error on your BodyTrace weight scale, please refer to your device user manual, or click here to view the BodyTrace user manual.
Here are some error code descriptions for reference:
|Replace batteries with four Duracell AAs.
|Avoid moving or talking while taking a measurement.
|The device is only accurate up to its rated capacity.
|No cellular coverage
Move to another area, closer to a window. Use the device at a location where you get strong cellular signal with your mobile phone.
|Cellular connection error
|Data transmission error
|Replace batteries with four Duracell AAs. If the issue persists, contact customer support.
|Retake measurement. If the issue persists, contact customer support.
Contact customer support.
If you have an other issues please contact firstname.lastname@example.org. For scale issues, please also include the serial number located on the device as well as a description of the issue.