BodyTrace Scale Error Code Troubleshooting

Here are some common error messages and tips on how to resolve them.

ER 1 - Low battery error

Confirm that replacement batteries are all brand new, unexpired, Duracell branded

Confirm that battery compartment is clean, contact terminals have no foreign material

ER 2 –  Measurement/Movement error

Make sure your scale is on a hard, flat surface and you stand still on the scale until your weight shows up on the display.

ER 3 - Measurement out of range

Please note that the scales are rated to weigh up to 440 lbs. If you are under 440 lbs, then there are a few troubleshooting steps you can try:

• Make sure your scale is on a flat surface.
• The scale will not work on carpet and may show incorrect weights if any of the feet are not level. This can occur on uneven floors including tile.
• Ensure that the scale has not been moved for 60 minutes prior to weighing in.
  • Your scale will automatically "tare" every 60 minutes. If it does not "tare" correctly, the scale may be 4.4 lbs off, which is the weight of the scale.
  • For this reason, the scale must be stored horizontally where it will be used, with nothing sitting on top of it.
• During the weigh-in, remain centered and still.
• Moving around during weigh-in can cause an incorrect reading.
• To reset your scale:
  • remove one battery for a few minutes.
  • reinsert the battery.
  • place the scale onto a flat surface.

Then, try weighing in again.

ER 4 - Cell/network error (displayed after lines going around)

Try moving your scale to a different location in your home. Then take three successive measurements.

ERR 5 – No cellular network

The cell towers in your area may be too far away. Try moving the scale to a different location in your home.

ERR 6 – Data transmission error (displayed after lines going around); signal not strong enough.

Try moving your scale to a different location in your home.

ERR 7, 8 – Possible hardware issue with the scale.

Check with replacement batteries which are all brand new, unexpired, Duracell branded

Please contact support@vida.com with the SN number located on the back of the scale for further assistance.

ERR 9 – Provisioning error

Step on the scale 3x to see if the cellular connection works. For further assistance, please contact support@vida.com with the SN number located on the back for further assistance.

ERR 10 – Possible hardware issue with the scale

Please contact support@vida.com with the SN number located on the back of the scale for further assistance.

For further assistance, please click here for the user manual or contact support@vida.com

DISP - Display issues: Completely blank, segment missing, incorrect characters.

Confirm participant understands the power-on procedure and check with replaced batteries which are all brand new, unexpired, Duracell branded 

PHYS - Physical defects: Cracked glass or plastic, large scratches, missing feet, etc impacting performance

Confirm that the defect impedes function.

WAKE - Unit won't power on

Confirm participant understands the power-on procedure and check with replaced batteries which are all brand new, unexpired, Duracell branded.