BodyTrace Scale Error Code Troubleshooting

Here are some common error messages and tips on how to resolve them.

ER 1 - Low battery error

Confirm that replacement batteries are all brand new, unexpired, Duracell branded

Confirm that battery compartment is clean, contact terminals have no foreign material

ER 2 –  Measurement/Movement error

Make sure your scale is on a hard, flat surface and you stand still on the scale until your weight shows up on the display.

ER 3 - Measurement out of range

Please note that the scales are rated to weigh up to 440 lbs. If you are under 440 lbs, then there are a few troubleshooting steps you can try:

• Make sure your scale is on a flat surface.
• The scale will not work on carpet and may show incorrect weights if any of the feet are not level. This can occur on uneven floors including tile.
• Ensure that the scale has not been moved for 60 minutes prior to weighing in.
  • Your scale will automatically "tare" every 60 minutes. If it does not "tare" correctly, the scale may be 4.4 lbs off, which is the weight of the scale.
  • For this reason, the scale must be stored horizontally where it will be used, with nothing sitting on top of it.
• During the weigh-in, remain centered and still.
• Moving around during weigh-in can cause an incorrect reading.
• To reset your scale:
  • remove one battery for a few minutes.
  • reinsert the battery.
  • place the scale onto a flat surface.

Then, try weighing in again.

ER 4 - Cell/network error (displayed after lines going around)

Try moving your scale to a different location in your home. Then take three successive measurements.

ERR 5 – No cellular network

The cell towers in your area may be too far away. Try moving the scale to a different location in your home.

ERR 6 – Data transmission error (displayed after lines going around); signal not strong enough.

Try moving your scale to a different location in your home.

ERR 7, 8 – Possible hardware issue with the scale.

Check with replacement batteries which are all brand new, unexpired, Duracell branded

Please contact support@vida.com with the SN number located on the back of the scale for further assistance.

ERR 9 – Provisioning error

Step on the scale 3x to see if the cellular connection works. For further assistance, please contact support@vida.com with the SN number located on the back for further assistance.

ERR 10 – Possible hardware issue with the scale

Please contact support@vida.com with the SN number located on the back of the scale for further assistance.

For further assistance, please click here for the user manual or contact support@vida.com

DISP - Display issues: Completely blank, segment missing, incorrect characters.

Please replace batteries with new Duracell branded batteries and step on the scale again. If you have further issues please send the serial number to support@vida.com along with a brief description of the issue. 

PHYS - Physical defects: Cracked glass or plastic, large scratches, missing feet, etc impacting performance

Please send an email to support@vida.com with a brief description of the issue.

WAKE - Unit won't power on

Please replace batteries with new Duracell branded batteries and step on the scale again. If you have further issues please send the serial number to support@vida.com along with a brief description of the issue.