Joining the consult
There are two ways to join the consult:
When opening the app, you may see a pop-up window notifying you that your call with your coach is starting soon. Tap Join Call to enter the waiting room, or tap “I’ll join in a few minutes” if you’re not ready yet.
Appointments Section from the Home Screen
Navigate to the Appointments section on the Home Screen. You will see your next appointment details at a glance. The Join Call button will be greyed out until 10 minutes prior to the appointment start time.
Please note: You may be required to check in prior to joining the call. Please visit our Check-in section below for step-by-step instructions.
Tap View Details to review full details about the upcoming appointment. You can also add to Calendar or Edit Appointment from this screen.
Ten mins prior to your visit, the Join Call button will be available. Tap to enter the waiting room.
The Waiting Room
Remain in this waiting room until your coach joins the call from their end. When your coach joins, you will hear a “doorbell” sound and will be taken directly to the video consult.
If you’re not in the waiting room by your consult start time, your coach will notify you to join the call. This will come in as a banner. Tap the checkmark to enter or “X” to decline.
Video Consult experience for Android Users
Manage active call while away from app
You can manage your active call after leaving the app by swiping down from the top of your screen to open your notification shade.
Tap Return to Call to return to the consult screen, or tap Hang Up to end the call.
While on the consult, you have a few controls at your fingertips.
Turn Camera On/Off
Toggle Speaker source
Share Screen - share what’s on your screen with your coach.
Fill Screen - bring your consult window to full screen.
How to check in prior to your next consult
Within 24 hours of your next consult, you will see a button to check in. Tap to begin the check-in process.
You will be taken to a list of required and recommended items to complete.
Please take a moment to complete these items. You will see a green check mark to confirm that you completed them.
For the final step, you will be asked to confirm the appointment scheduled. Once you review the appointment details, tap Confirm Appointment.
You’ll receive confirmation on the next screen that your check-in is complete. You can now join the call when ready.